Digital ethnography is qualitative market research in an online space that observes social and cultural behaviors. The Look East team leveraged digital ethnography to observe 8,500 consumers online across multiple digital channels to determine how they are influenced about food. Like following a digital trail of breadcrumbs, we were able to assess what consumers actually do, not what they say they do.
Consumer Decision Analysis & Insights
We also used digital ethnography to identify four layers to consumer decision-making:
Equipped with the demographic and psychographic research, Look East identified five distinct personas that were segmented by how they perceive information about food. For instance, the “Scientific” persona is objective and makes decisions based on science. However, they are not able to simplify content and explain it to others. “Philosophers” evaluate scientific evidence, simplify it and share it with others. Digital ethnography also determined that while “Philosophers” only make up about 9 percent of the population, they influence “Followers,” another segment that represents nearly 40 percent of the population.
The research was packaged into two informative reports to provide added value to CFI members and non-member prospects. The first was an in-depth report with analysis and insights, and the second was a top-line summary for non-members. This ethnographic summary is available for download on the CFI website.